FAQ

Q. How do I order?
A. Please refer to How to Order.

Q. What type of photos do I need to submit?
A. Refer to Photo Guideline.

Q. How long does it take from order date to delivery?
A. About one month.

Q. How much does it weigh, and what size?
A. it depends on the figures that you order (5" - 7" height). Each figure weights around 170g.

Q. Can I put my customized bobble head on top of the cake as cake topper?
A. No. Please consult with your bakery, and have them put a support inside the cake for you.

Q. What is the shipping cost?
A. It varies by location. We provided a FedEx shipping calculator in the checkout process.

Q. What materials do you use to sculpt the customized bobble head?
A. Poly-clay. Once sculpted, figures are baked in high temperature. The figures are not harmful towards humans and will not mold.

Q. How do I keep my customized bobble head clean?
A. You can clean the customized bobble head with a damp cotton swab.

Q: Do you create pets?
A: YES. Please contact sales@claymyfigure.com for more information.

Q. What is the return policy?
A. All sales are final, no returns or exchanges are permitted.

Q. Does the customized bobble head come with a base or a glass dome?
A. Each figurine comes with a free base. Unfortunately, we do not provide glass domes at this time

Q: What if the personalized cake topper is damaged during shipping?
A: Contact us at sales@claymyfigure.com immediately if your figure was damaged upon receipt. Submit a photo of the damaged part and we will provide you with return instructions and either replace the damaged part or send you a new figure at no charge.

Q: Will the customized bobble head look like me in person?
A: NO. The figure will look like the photos that you've submitted.

Q: Can I preview my figures before it is shipped out?
A: YES. Customers can preview each stage of the sculpting process. The head of the figure can be changed or modified at each stage until the customer is fully satisfied.